BA, English

2010

University of Texas at San Antonio

Tyler Technologies – Plano, TX

09/2023 – Present

Content Marketing Specialist

• Write blogs, case studies, white papers, video scripts, press releases, newsletter articles and social media content for many topics relating to all levels of government, such as Payments and Disbursements
• Edit quarterly state newsletters in Marketo and send through review process
• Manage projects from creation to completion, incorporating feedback from internal and external clients and acting as liaison to ensure deadlines are met
• Manage freelance writer by understanding workload, status of projects, assigning projects when necessary
• Storyboard client testimonial videos and add-on products from scratch and using original interview footage; suggest appropriate images for videos
• Provide second set of eyes (SSOE) for a wide variety of materials, such as social media posts, flyers, etc. to ensure proper spelling, grammar and adherence to AP Style as well as Tyler style

Cardinal Health (Care of Iconma) – Dallas, TX

05/2023 – 07/2023

Contract Copywriter

• Edited and created customer-facing content that included error messages and notifications for snackbars/toasts
• Wrote and edited product descriptions used for an overhaul of ordering system used by independent retail pharmacies
• Collaborated with product specialists in multiple departments to make content more user friendly and brainstormed solutions

AT&T (Care of Axelon) - Dallas, TX

01/2022 – 01/2023

Contract Copywriter - FirstNet, Built with AT&T

• Used interview transcripts, videos and blogs to write case studies showcasing the life-changing impact FirstNet has on fire departments, police departments, EMS and public safety support personnel
• Wrote emails, flyers, social media ads and podcast ads for FirstNet campaigns and verticals such as fire, EMS, police and other public safety support verticals such as tow truck companies and electric companies
• Wrote emails, banner ads, escalator runners and other materials promoting FirstNet presence at conferences and trade shows
• Edited customer presentation flyers with updated FirstNet quarterly numbers

Careington International Corporation, Frisco, TX

10/2015 – 01/2022

Sales Administrator

• Wrote B2B content for Sales department that includes blogs and eblasts
• Wrote social media content for Careington's broker program
• Created promotional videos for Careington's broker program that are distributed on social media and used on Careington's website
• Wrote plan descriptions for client websites

Communications Review Specialist

• Wrote and revamped product language that's used in pre- and post-sale materials for consumers and businesses, such as fulfillment kits, brochures and websites
• Wrote B2C blog posts covering a variety of health topics to bolster Careington's social media presence
• Wrote quarterly provider newsletter that's distributed to thousands of dental offices in the U.S. that covers new policies, procedures and Careington updates
• Reviewed client-created and Careington-created websites, landing pages, eblasts and postcards for grammar, punctuation, spelling and to ensure material represents the Careington brand accurately and professionally and that text matches vendor product language, rewriting copy as needed to enhance clarity

Collabera, Las Colinas, TX

12/2014 – 07/2015

Contract Technical Writer at Microsoft

• Rewrote and redesigned customer-facing support documents for MSN Premium/Dial Up, transform documents into more user-friendly, understandable content, complete with screenshots for ease of understanding
• Updated internal support documents used by customer service personnel to include changes to policies and company updates

ACE Cash Express, Las Colinas, TX

03/2014 – 09/2014

Copy Editor/Instructional Designer

• Created, edited and designed one-page learning materials for collectors to use for quick reference that covered a wide variety of topics, from customer service skills to efficiently processing various transactions
• Edited training PowerPoint presentations and weekly company-wide newsletter for grammar, spelling and clarity

1000Bulbs.com, Garland, TX

11/2012 – 03/2014

Copywriter

• Used WordPress to write a weekly blog about relevant lighting news and provide everyday lighting tips
• Helped manage the company's social media presence on Facebook, Twitter and the company blog by handling negative reviews, creating posts and engaging with followers
• Edited product descriptions and twice-weekly email blast for grammar, style, organization and clarity